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TERMS AND CONDITIONS

Contact

Spinergy EU A/S
Wichmandsgade 15
DK-5000 Odense C

VAT / Umsatz Steur ID: DK29789355

Email:This email address is being protected from spambots. You need JavaScript enabled to view it.

Phone: +45 63 11 12 50 – Press 5

Phone is open:
Monday – Thursday 8.00 – 16.00 (local time: GMT +1)
Friday 8.30 – 15.00 (local time: GMT +1)
Closed on Saturdays and Sundays.

  1. Product range

Spinergy delivers high-end wheels for bike racing and mountain biking with a patented PBO spoke technology - included spare parts for all wheels.

  1. Prices

www.spinergy.eu will always show the current price. If nothing else is mentioned all prices are including VAT.

  1. Terms of delivery

If the order is completed before 14.00 p.m. local time (GMT +1), we always ship the order on the same day (assuming the items are in stock). If the order is completed after this time of the day it will be shipped on the next opening day (weekends are closed).


Items in stock / Special orders

All Spinergy wheels with white or black bladed spokes are normally in stock and possible to ship from day-to-day.

Wheels with different spoke colours are considered “special orders”. Special orders also include all kind of custom made wheels. Estimated delivery time for special orders and out of stock items are 4-6 weeks.


Freight charge

Deliveries to the entire EU are free of charge if the total order amount is minimum 150 €.

If the total order is less than 150 € a freight charge of 35 € will be added to your invoice.

  1. Payment terms

We only accept payment with credit cards. Payment will be required when the order is submitted in the shop. The money will be withdrawed from your credit card, when the goods leave our warehouse.

We accept the following credit cards:

Visa, Mastercard, Visa Electron and Maestro.

The invoice will be send to the customer’s desired e-mail address once the order is approved.

  1. 3D Secure

We have the added security of Verified by Visa, which will protect your card against unauthorised use.

  1. Return policy

The customer always has the option to return unused items 14 days from the receipt date. If this date has passed, it will no longer be possible to return the items. Items must always be returned in their original packaging. When returning unused items the freight charge will be on the customer’s account.

It is not possible to return any items that is considered a “special order” (please read Terms of delivery), since these items will be produced on the customer’s specific request.


Warranty

All Spinergy wheels have a 2-year warranty from original purchase date. The warranty does not cover wear and tear, lack of maintenance or negligent use of the product. For instance common wear on bearings and rims are not covered by the warranty.


Complaints

  • The customer is obliged to contact Spinergy EU for all warranty claims, before returning any items.

  • The customer is obliged to show the original invoice when submitting warranty claims, otherwise the complaint will be declined.

  • Spinergy EU will pay the freight charges if a warranty claim is approved.

  • Any items which are send to Spinergy EU without notice is not considered a legit warranty claim and the customer will have to pay all freight charges.

  • Spinergy EU reserves the rights to correct any errors or defects on the product when/if possible.

If you feel your complaint cannot be settled after contacting us and if you are a resident of a country in the EU you can use the Online Dispute Resolution.
Please visit https://webgate.ec.europa.eu/odr/main/ and use our email: This email address is being protected from spambots. You need JavaScript enabled to view it. when registering your complaint.

  1. Customer data

The data we collect about any customer will only be used in connection with purchases between you (our customer) and us (Spinergy EU A/S) and will never, under any circumstances, be given to a third party.

  1. Reservations

Spinergy EU reserves the rights regarding failed deliveries, out of stock items, price changes (i.e. varying exchange rates, typographical errors).